At NewsEngin, we pride ourselves on being accessible to our customers and clients, and to anyone else interested in our software. We work to provide answers and resolve problems immediately. As former working journalists, we know the importance of deadlines, and we're well aware of the demands that reporters, editors and newsroom managers face every day.
Here's how to contact NewsEngin, based on the type of inquiry:
General. For general questions — including questions about products, customers, licensing, technology platform, partners and trade-press inquiries — please contact Jim Mosley. You can call him at at our toll-free number: 1-888-843-2721, Option 1. You also can e-mail him using this address: jim "at" NewsEngin.com. Our normal business hours are 10 a.m. to 6:30 p.m. EST in the United States.
Technical Support. For emergency technical support and help with mission-critical problems, including after-hours support, please call our our toll-free number — 1-888-843-2721 — and select Option 2. The system then will connect you to a NewsEngin support staff member. For non-emergency support and other technical questions, your best bet is to submit a request through our Zendesk support system (https://newsengin.zendesk.com). Please provide as much detail as possible in your request, which will help us diagnose and resolve the issue quickly.
Demo Requests. If you would like to schedule an on-site or Web demo of our software, please contact Jim Mosley using the contact information above. Please tell us the application that you're interested in (or details of the problem that you are trying to solve), a little bit about your company or organization and the best way to reach you. This information will allow us to help you faster.
Job Opportunities. NewsEngin has built a staff of professionals who have distinguished themselves as journalists and software developers. Our staff members' dual backgrounds help us continue to build the smartest newsroom tools in the industry. If you are interested in working for NewsEngin on a full-time, part-time or consultant basis, please e-mail Jim Mosley using this address: jim "at" NewsEngin.com. Please attach a resume that includes details of your journalism and software/hardware experience.